Managed IT services
IT that’s monitored, maintained and supported for you.
We look after your network, servers, devices and people for a predictable monthly fee. We replace your IT department or work alongside it, whichever suits your business.
What’s included
Every managed client gets the essentials. We shape the rest around how your business operates, your compliance requirements and your budget.
Monitoring and alerting
- Applications, network devices, servers and websites watched in real time
- Alerts raised and investigated before users are affected
- Capacity trends so disks, databases and bandwidth never run out by surprise
Help desk and remote support
- Support for your staff and their devices, from password resets to escalations
- Remote troubleshooting without waiting for a site visit
- Every request tracked in our customer support portal
Patching and maintenance
- Central management of updates and security software
- Scheduled maintenance windows agreed with you
- Servers and routers serviced and kept current
Networks, wireless and voice
- Wired and wireless networks designed, installed and managed
- Secure remote access for staff working away from the office
- Voice systems and access management
Security
- Network and data security measures, configured and checked
- Security software supplied, deployed and kept up to date
- Regular reviews of who can access what
Backup and business continuity
- Backup and storage planned around what you can’t afford to lose
- Disaster recovery plans that are written down and tested
- Continuity planning so the business keeps running during an outage
Fully managed or co-managed
Not every business needs the same kind of help.
Fully managed
We become your IT department: support, maintenance, security, planning and vendor management, all handled by one team.
Co-managed
Already have IT staff? We add capacity and specialist skills alongside them, so they can focus on projects instead of firefighting.
We deal with your vendors
One call to us instead of hold queues with five suppliers.
Internet providers, phone carriers, hardware makers and software vendors: we manage the relationships, log the tickets, chase the fixes and keep the records, so your team doesn’t have to.